# I am claiming a referral offer, why does the site say "We already know you"?

> To qualify for a promo code the referred person must be a new customer Customers may not refer anyone who has an existing httpsswimoutletcom account or un

Source: https://support.swimoutlet.com/en_us/i-am-claiming-a-referral-offer-why-does-the-site-say-"we-already-know-you"-HywHBMGST

Last updated: 2024-02-16T02:47:51.123Z

To qualify for a promo code, the referred person must be a new customer. Customers may not refer anyone who has an existing https://swimoutlet.com account or under an alternate email address and are limited to referring two people per household.

If your referral does not qualify for any reason, the claim window will state "Hey, we know you!" and explain the reason your referral does not qualify.

You can review the full [terms and conditions](https://support.swimoutlet.com/en_us/S1YHBfzBa) of this offer here. 

If you believe you received the above message in error, please [contact us](https://support.swimoutlet.com/en_us/HJHXrfzrT) for review. Thank you!